Joybee Projector Warranty Information
Dear Customers,
Kindly refer to the warranty details applicable for Joybee products in India. If you have any queries, kindly refer to the contact details below. We request you to also review the General Terms & Conditions listed below.
Mail us at Customer Support：Service.in@joybeeglobal.com
Customer Care No: 1800-410-5955 (Monday to Saturday 9:30am to 6:00pm)
Mandatory information required for call registration:
| RMA No | to be issued by CC team |
| Customer Name | |
| Customer Address | |
| City / District / state / Pin-code* | |
| Landmark if any | |
| Contact No* / Alternate No | |
| E-mail id if possible | |
| Model No | |
| Serial No* (13 digit) | |
| Note: PIN code / Contact No / Serial No is mandatory | |
| POP if product exceed the warranty Period | |
| Product | Warranty period | Service type |
| Portable Projector | 12 months from the date of manufacturing or 15 months from the date of invoice (POP) whichever is earlier Light Source: 12 months or 750 hours whichever is earlier |
RTB |
DOA Definition:
if the product fails within 7 days from the date of purchase, and informs Joybee, customer will log the complaint on Joybee toll free number i.e. 18004105955 after received the ticket number customer will send the unit along with all accessories.
Joybee warrants the product you have purchased from Joybee or Joybee distributor, reseller, or vendor (Authorized partners) to be free from manufacturing defects in material and workmanship under normal use. Your sales receipt is your proof of purchase of the product, and the warranty period commences as of that date or manufacturing date +3 Months, which is earlier. This warranty extends only to the original purchase and is non-transferable
During the warranty period/terms and conditions as mentioned in this SLA, Joybee will, at no additional charge, replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance. All replaced or exchanged parts which are removed under this warranty will become the property of Joybee.
Software related faults resulting from incorrect installation of software (except where the software is installed by a Joybee), the failure of the product to perform any purpose other than its intended purpose and viruses or bugs shall not be considered as product faults.
It is user responsibility to maintain useable archival back-ups of all data and to reload all software following any maintenance, Factory reset or repair work.
Parts, products and software not supplied by Joybee, whether installed or attached to the product, are not covered by this product warranty.
Joybee at its option may invalidate this warranty and/or decline a warranty claim if the defect claimed has arisen for any reason other than defective parts or workmanship. Circumstances in which Joybee may invalidate a warranty claim include but are not limited to the following:
Accidental damage, misuse, or abuse of the product
Burnt from the power inlet
CID (Customer Induce Defect)
Use of the product within an improper or inappropriate operating environment
Modification of the product that has not been authorized by Joybee in writing
The serial number or warranty seal of the product being removed or defaced
The product being serviced or repaired by anyone other than an Authorized Service Provider
A claim for missing software or accessories not reported within 7 working days after purchase
Changes in the normal settings of the product and Normal wear and tear
No warranty support if product purchased out-side from India
Except for the warranties set forth herein, Joybee disclaims all other warranties, expressed or implied or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall Joybee be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if Joybee had been advised of the possibility of such damages.
For any Epidemic / mass failure due to manufacturing defect, Joybee will support such cases within SLA & at its own cost.
If, despite the foregoing limitation, for any reason Joybee becomes liable to you for damages incurred by you in connection with this agreement, then, the liability of Joybee will be limited to the amount equal to the invoice amount paid by you to Joybee or an Joybee authorized reseller for the product.
To obtain warranty service, end users must provide Proof of original purchase receipt or invoice.
RTB Address:
Source Solution
E875, Basement CR Park
New Delhi – 110019
Contact No: +91 9711013554
Note: one side courier cost borne by the customer